Refund policy

 

Refund, Return & Exchange Policy

At Sheikh's Wear, we aim to provide a smooth and reliable shopping experience for all customers across Pakistan. Please read our policy carefully before placing an order.

Important:
We do not offer replacements in any scenario. Any voucher or store credit issued is considered a goodwill gesture and is provided at the company’s discretion.

1. Damaged, Incorrect, Leaked, or Missing Items

If you receive:

  • A damaged or broken product

  • A leaked item

  • An incorrect product, variant, or shade

  • A missing item in your order

please contact our support team within 24 hours of delivery.

Required Proof

To process your complaint, we may require:

  • A clear photo of the parcel invoice/shipping label

  • Product images

  • Packaging images

  • Unboxing video (recommended)

Claims submitted without proper proof may not be approved.

2. Return Conditions

Returned items must be:

  • Unused and unopened

  • In original packaging

  • With all seals, labels, and accessories intact

All returned items go through a Quality Check (QC) after being received.

We reserve the right to reject claims if the product is found used, damaged, tampered with, or missing original packaging.

3. Reverse Pickup

Where applicable, a reverse pickup may be arranged through our courier partner after complaint approval.

  • Complaint review may take up to 48 hours

  • Pickup timelines may vary depending on courier availability and location

4. Resolution Policy

If your claim is approved:

  • Store credit/voucher may be issued for damaged, incorrect, or leaked items

  • Voucher amount may vary depending on the case

Missing Items

For missing item claims, dispatch and packing records may be reviewed.

  • If the item is confirmed missing, store credit equal to the item value will be issued

  • If records confirm correct dispatch, the claim will be closed

All approved compensations are issued as store credit only unless stated otherwise.

5. Change of Mind / Exchange Requests

If you no longer want the product or ordered the wrong variant/shade, the item must be returned unused and in original condition.

After successful QC approval:

  • Store credit or refund may be processed

  • A Rs. 200 handling/logistics fee may apply

6. Out-of-Stock Refunds

If a prepaid item becomes unavailable after order confirmation:

  • A refund will be processed within 48–72 working hours

  • Our support team will contact you for payment details if required

7. Processing Timelines

  • Complaint Review: 24–48 Hours

  • Reverse Pickup: 10–15 Working Days

  • Final Resolution: Up to 15 Working Days

8. Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return, including:

  • Opened skincare/cosmetics

  • Personal care items

  • Used grooming products

9. Final Decision

We reserve the right to reject any claim that does not meet our policy conditions. All refund, return, and store credit decisions made by our team will be considered final.